ISO 20000 – ITSM Certificate

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Do you aim to provide ongoing control, greater efficiency and opportunities for continuing improvement? If that's the case, earning the ISO 20000 – ITSM Certificate is the best choice for you.

About the course

The ISO 20000 IT Service Management certification course, which was formerly known as BS 15000 is aligned with the process approach designed by the Global Association for Quality Management (GAQM) for individuals who want to learn about the integration and implementation of well-coordinated service management processes. The certification aims to provide ongoing control, greater efficiency, and opportunities to improve their knowledge base. Moreover, candidates successfully learn to work within their organization to align the staff and the methods of the service desk, service support, service delivery, and operations team.



The candidates will be introduced to the principles and core aspects of the ISO 20000 - IT as:




Service Management, are the following:
● Defining the requirements that are to be achieved.
● A code of practice
● Guidance on scope definition and studying different applications of ISO 20000 certification.

Eligibility:




There are no eligibility criteria for taking ISO 20000 – ITSM Certification.




No formal prerequisites are there for taking ISO 20000 – ITSM Certification, but GAQM highly recommends doing the E-Course as most questions are driven from the E-Course in the actual exam



Module 1: Introduction
Module 2: Service Management SystemsModule 3: Information Security Management
Module 4: Design and Transition of Services
Module 5: Relationship processes
Module 6: Business Relationship Management (BRM)
Module 7: Supplier management
Module 8: Resolution processes
Module 9: Control processes
Module 10: Management system auditing

The Certified Agile Coach (CAC) training course is ideal for the following roles or titles:



The ISO 20000 – ITSM Certificate is ideal for individuals who want to demonstrate the reliability and quality of IT services to employees, stakeholders, and customers. It is also relevant to other key staff involved in the design, development, and delivery of projects, including Project Board members, Team Managers, Project and Program Office personnel, and operational line managers/staff.

Salary Insight


The average annual salary of a ISO 20000 – ITSM Certificate is ₹20 lakhs, as for an entry-level professional the figures are ₹10.1 lakhs, and for professionals with senior roles, it succeeds the mark of ₹48.7 lakhs (approx). Source: 6 figr



Minimum Salary :- ₹10.1 lakhs


Average Salary :- ₹20 lakhs


Maximum Salary :- ₹48.7 lakhs

Hiring Companies






Why should you take the iso 20000 – itsm certificate exam?

The top reasons which you should consider for taking ISO 20000 – ITSM Certificate credential are given below: ● Helps you in creating a stable framework for both resource training and service management ● Induces competitive advantage by creating a formal framework ● Enables you to align Information technology services with business strategies ● Enables you to learn ways to increase your company reputation and perception and hence, increase customer focus and transparency of value provided to the business ● Last but not the least, reduces risk due to threat and thus cost.

Exam Information

The exam comprises of 65 Multiple Choice Questions out of which the candidate needs to score 70% (46 out of 65 questions) to pass the exam.

Certified Agile Coach (CAC) certification exam can now be taken via online and proctored based.

The total duration of the exam is 1 hour 30 minutes (90 Minutes).

If the Candidate fails to pass the examination at the 2nd attempt, the Candidate must wait at least 14 days from the date of their attempt to retake the examination for the 3rd or any subsequent period of time. The exam can be taken any number of times.

The Certified Agile Coach (CAC)™ is valid for life.

Eligibility
There are no eligibility criteria for the Certified Agile Coach (CAC) certification course.
Pre-requisites
No strict prerequisites are there for taking Certified Agile Coach (CAC), but GAQM highly recommends doing the E-Course as most questions are driven from the E-Course in the actual exam.

Mode of Training

Online Live Virtual Classes

Designed to bring the benefits of traditional instructor-led training to the internet, with the convenience of live interactive classes and doubt sessions. 

Online Self-Paced Learning

Self-paced learning allows you to access course materials at your pace, meaning that you focus on things that you find challenging ensuring greater productivity.

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Live virtual classes & self-paced learning

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