ISO / IEC 20000 ITSM - Foundation Certificate

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About the course

The ISO/IEC 20000 IT Service Management Foundation certification course is developed by the Global Association for Quality Management (GAQM) for individuals who want to acquire deep knowledge about the implementation-oriented knowledge of the industry standards. The certification aims to provide real-life examples that familiarise the candidate with the daily requirements to be fulfilled by the various roles. Moreover, this enables them to meet these specifications by preparing process descriptions and the required documentation by applying highly effective tools.



As this is s foundational- level certification course, students will be introduced to the principles and core aspects of the ISO /IEC 20000 - IT Service Management, are the following:




● Defining the requirements that are to be achieved.
● A code of practice
● Guidance on scope definition and studying different applications of ISO /IEC 20000 certification.

Eligibility:




There are no eligibility criteria for taking ISO /IEC 20000 – ITSM Foundation Certification.




No strict prerequisites are there for taking ISO /IEC 20000 – ITSM Foundation Certification



Module 1: Understanding of the principles of Service Quality Management.
Module 2: Knowledge of the basic concepts of ISO 20000 and the quality specification for IT
Service Management.

The ISO/IEC 20000 – ITSM Foundation Certificate is ideal for the following roles and titles:



● IT Professionals
● IT Support Staff
● Project and Business Managers
● Business process owners
● CTOs
● CIOs
● Team leaders
● Service designers
● Supervisory staff
● IT architects
● IT planners
● IT security managers
● IT consultants
● IT audit managers
● ITSM trainers, and more
● Any member of an IT team involved in the delivery of IT Services.

Salary Insight


The average annual salary of a ISO / IEC 20000 ITSM - Foundation Certificate is ₹355K, as for an entry-level professional the figures are ₹180K, and for professionals with senior roles, it succeeds the mark of ₹914K (approx). Source: Glassdoor



Minimum Salary :- ₹180K


Average Salary :- ₹355K


Maximum Salary :- ₹914K

Hiring Companies






Why should you take iso /iec 20000 – itsm foundation certificate exam?

The top reasons which you should consider for taking ISO /IEC 20000 – ITSM Foundation Certificate credential are given below: ● Helps you in creating a stable framework for both resource training and service management ● Induces competitive advantage by creating a formal framework ● Enables you to align Information technology services with business strategies ● You will learn ways to increase your company reputation and perception and hence, increase customer focus and transparency of value provided to the business ● Last but not the least, reduces risk due to threat and thus cost.

Exam Information

The exam comprises of 65 Multiple Choice Questions out of which the candidate needs to score 70% (46 out of 65 questions) to pass the exam.

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The total duration of the exam is 1 hour 30 minutes (90 Minutes).

If the Candidate fails to pass the examination at the 2nd attempt, the Candidate must wait at least 14 days from the date of their attempt to retake the examination for the 3rd or any subsequent period of time. The exam can be taken any number of times.

The Certified Agile Coach (CAC)™ is valid for life.

Eligibility
There are no eligibility criteria for the Certified Agile Coach (CAC) certification course.
Pre-requisites
No strict prerequisites are there for taking Certified Agile Coach (CAC), but GAQM highly recommends doing the E-Course as most questions are driven from the E-Course in the actual exam.

Mode of Training

Online Live Virtual Classes

Designed to bring the benefits of traditional instructor-led training to the internet, with the convenience of live interactive classes and doubt sessions. 

Online Self-Paced Learning

Self-paced learning allows you to access course materials at your pace, meaning that you focus on things that you find challenging ensuring greater productivity.

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